A creative workshop "Communication Skills" was organised at the Creative Center of Metropolitan University in Niš on Tuesday, December 11h 2018. The workshop was held by dr Tatjana Mamula-Nikolić, professor at Metropolitan University’s Faculty of Management.

The aim of the workshop was to improve communication skills through interesting examples and exercises. The workshop covered the following topics:

• Feedback from different roles and positions
• How to check what a person has heard from us
• Why is active listening the basis of communication and a prerequisite for developing a relationship of trust
• Keyword notes - role of open and closed questions
• Action plan for practical application in everyday business
• Learning through sharing experience - exercise in pairs

After a very interesting introduction with a team rope game, professor Tatjana Mamula-Nikolić explained the importance of all elements of the communication process, with an emphasis on providing feedback and active listening. Afterwards, a motivational video on the importance of team spirit and collaborative communication was played, in which children, later to become football champions, built a sports field in a village floating on the river. Finally, students were given assignments in pairs. Turning their backs to each other, one student described a photo, and the other one drew it based on the instructions given. In the first round, asking questions was not allowed, while two-way communication was allowed in the next round.

During the workshop, students realized the importance of providing accurate and complete information for successful communication. By sharing their experience, students received practical guidelines for improving everyday communication.

The workshop represents an introduction to the concept of the Creative Center, which will be opened within the Business-Educational Center of Metropolitan University in Niš in February 2019.

Agenda
List of participants
Report
Gallery